Refund and Returns Policy

Effective Date: 21 Jan 2024

At Zaiyla Organics, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy to understand your options.

1. Refund Eligibility:

   • To be eligible for a refund, the product must be returned within (14) days of the purchase date.
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • Please note we do not accept returns on used or opened products 

2. Return Process:

   • To initiate a return, please contact our customer service team at contact@zaiylaorganics.com to obtain a Return Merchandise Authorization (RMA) number.
   • Clearly mark the RMA number on the outside of the package.
   • Ship the product back to us at the address provided with the RMA number.

3. Refund Processing:

   • Once we receive the returned item and inspect its condition, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow  7-14 business days for the refund to be reflected in your account.

4. Shipping Costs:

   • Original shipping costs are non-refundable.
   • The customer is responsible for return shipping costs unless the return is due to our error.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us immediately at contact@zaiylaorganics.com with photos of the damaged item.
   • We will provide instructions on returning the item and offer a replacement or a full refund, including return shipping costs.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Cancellation Policy:

   • If you need to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund.

8. Contact Us:

   • If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@ziylaorganics.com

By making a purchase on our website, you agree to comply with and be bound by the terms of this Refund and Returns Policy.

Thank you for choosing Zaiyla Organics. We appreciate your trust in our products, and we are dedicated to providing a positive shopping experience.